Returns, Refunds and Incorrect Sizes
Returns
To return any Uniform Shop purchase, please follow these instructions.
Failure to follow these instructions may result in any swap or refund being delayed.
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​On a piece of paper provide the following information
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Name / Child's Name​
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Class
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Original Order Number (on your email confirmation)
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Place the items to be returned AND the piece of paper in a bag and seal it
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Write on the outside of the bag "UNIFORM RETURN"
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Send the bag to the school office (get your child to hand it in if you can't get to school)
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The Uniform Shop will not accept any loose items without paperwork
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Returns are picked up and dealt with once a week
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Any refund due will be paid back through the original payment method (card or PayPal)
Incorrect Sizes / Swaps
If you find that the size of a garment is incorrect, then you have the following options :
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Send the incorrect item back as a RETURN (see above)
Re-order a NEW item from the ONLINE Shop
Await return to be processed to receive your REFUND for the original item
OR
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Send the incorrect item back as a RETURN (see above)
On the piece of paper included in the package, state clearly that:-
you require a SWAP
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the NEW size that you would like
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Size swaps can only be actioned for the same garment type.
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Additional charges or refunds may become due if the size swap would involve an item with a higher/lower price point to the original.
Refunds
Online Orders will be refunded by the original payment method (PayPal, Debit/Credit Card)