Shop Guide and FAQ

Guidance

St Hugh’s PTA are very proud to have launched their new online shop.

We are certain that you will find using it very easy and that it is no different to any other online store.

 

PLEASE NOTE : We no longer accept uniform orders on the old paper order form with cash/cheque

However - you may still visit the UNIFORM SHOP (Monday Afternoons 3:00 – 3:45pm in the Main Hall), where cash and cheque is still accepted.

 

We have provided a quick guide to ensure that you don’t encounter any issues when ordering uniform or tickets from the PTA.

 

We’re certain that you don’t need a guide to select products and put them in your basket !

 

However, it’s important that you provide the correct information to us at the BASKET screen,

otherwise your order might be delayed.

 

When in the BASKET screen,  please make sure that you provide click on the section marked

>Child’s Name/Class & Other  (see image below)

This is the section where you should provide your Child’s Name and Class Number,

and is where your order will be sent to before being sent home with your child.

Click Here to add details

When you come to pay for your order – you will be redirected to one of our secure Payment Gateways

Whatever your choice of payment method , the payment gateways will ask for your ‘delivery’ address.

 

You can enter an address or populate the fields with “n/a”, but please ensure that you provide for contact purposes :

 

  • a valid EMAIL

  • a valid PHONE NUMBER


Whatever your choice, please remember that your purchases will still only be shipped to your child’s class and sent home with them.

FAQ

Why are you changing the way we order Uniform ?

The PTA has needed to implement an online shop for many years and we finally have a fantastic new web store that will reduce the amount of administration needed to run the Uniform business. The PTA is run by volunteers, who have limited time and resources to handle the sheer volume of paperwork, cash and cheques that we receive every year. The majority of us now use debit and credit cards as our default payent methods for most of our daily transactions and it is important that we reflect that in how we deal with you.

Is the PTA Online Shop secure ?

Yes, we have partnered with Wix Stores to provide a fully secure (SSL certified) shopping experience. Our payment gateway providers (Stripe and Paypal) also have fully secure checkouts to protect you.

If you have any concerns then please contact the PTA to discuss further – sthughspta@gmail.com

 

How long will I wait for my order to be delivered ?

Our Uniform team works every Monday (and extra days during busy times).

Your orders will generally by sorted, picked, packed and despatched whenever the Uniform Team are on-site.

 

How do I return an item ?

Follow our returns guidance (on website) and send the item back into school to the office

What happens if I order the wrong size ?

Follow our returns guidance (on website) and return the incorrect item

Ensure that you include a note clearly stating your name, child’s name, class and the replacement size you would like.