Shop Guide and FAQs
Guidance
St Hugh’s PTA sell uniform through the online shop.
We hope that you will find it easy to use, similar to many other online stores.
Below are a few tips to ensure that you don’t encounter any issues when ordering uniform or tickets from the PTA.
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It’s important that you provide the correct information to us at the BASKET screen, otherwise your order might be delayed.
When adding items to the Basket, please make sure that you provide us with your child's Name & Class. We will deliver your items to your child, via their classroom.​​​
Click here to add details
When you come to pay for your order – you will be redirected to one of our secure Payment Gateways.
Whatever your choice of payment method , the payment gateways will ask for your ‘delivery’ address.
You can enter an address or populate the fields with “n/a”, but please ensure that you provide for contact purposes :
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a valid EMAIL ADDRESS
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a valid PHONE NUMBER
Whatever your choice, please remember that your purchases will still only be shipped to your child’s class and sent home with them.
We do not offer home delivery.​​​
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FAQs
Who Runs the Uniform Shop?
The PTA shop is managed and run by volunteers. Parents, like you, who also have jobs and other commitments. We're grateful for your patience and understanding that we can't fulfil orders in a time to match many online retailers, but we will always try our best to deliver your items to you as soon as we can.
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Is the PTA Online Shop secure?
Yes, we have partnered with Wix Stores to provide a fully secure (SSL certified) shopping experience. Our payment gateway providers (Stripe and Paypal) also have fully secure checkouts to protect you.
If you have any concerns then please contact the PTA to discuss further – ptaoffice@sthughspta.org
How long will I wait for my order to be delivered?
Our uniform volunteer works one day every week. Like you, our volunteer is a parent, and also works., so fits working in the shop around these commitments. The day when uniform orders are processed isn't always the same day each week. We aim to get your order to you within 1 week. If it takes longer than this, it may be that you placed your order just after the time our volunteer was processing orders that particular week or the item might be out of stock.​
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How do I return an item?
Follow our returns guidance (found here), and send the item back to us via the school office.
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What happens if I order the wrong size?
Return the incorrect item through the school office (guidance found here).
Ensure that you include a note, clearly stating your name, child’s name, class and the replacement size you would like.